Lx.Goods Exchange & Instant Refund Policy

Effective Date: July 18, 2024

At Lx.Goods, we are committed to providing a seamless and luxurious shopping experience. To enhance our service, we have transitioned to an exchange-only policy while maintaining Instant Refunds for items with major defects.

Exchange Policy

We accept exchanges under the following conditions:

✅ The item must be unused, unwashed, and in its original condition.

✅ All original tags and packaging must be intact.

✅ Exchange requests must be initiated within 7 working days of receiving your order.

🔹 Exclusions:

• Items marked as Final Sale or part of a promotional campaign are not eligible for exchange.

• Accessories such as jewelry and fragrances are non-exchangeable.

• Used, altered, washed, or damaged items do not qualify for exchange.

How to Initiate an Exchange?

📩 Email: Contact our support team at lx.goods1@gmail.com

📞 Call: Reach us at 03151712359

Provide your order details and reason for exchange, and our team will assist you in the process.

📦 Processing Time: Exchange requests typically take 3-5 business days to process.

Instant Refunds for Major Defects

While returns are no longer accepted, we offer Instant Refunds in case of a major product defect.

💰 How It Works?

• No Waiting: Refunds are processed within 24 hours once the defect is verified.

• Simple Process:

  📩 Email: Send your request to lx.goods1@gmail.com

  📞 Call: Reach us at 03151712359

  📷 Provide clear photos/videos showing the defect.

  ✅ If verified, your refund will be issued immediately.

🛑 Note: Minor imperfections or buyer’s remorse do not qualify for refunds. In such cases, exchanges are the available option.

At Lx.Goods, we believe luxury isn’t just in our products—it’s in the service we provide. Thank you for shopping with us!